Pengurusan insani dalam sistem pengurusan pelanggan (Record no. 4070)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00857nam a2200265#i 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221003s2019 xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789834900922 |
| Qualifying information | (paperback) |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 0000027148 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | ILKAP |
| Language of cataloging | eng |
| Transcribing agency | ILKAP |
| Description conventions | rda |
| 084 ## - OTHER CLASSIFICATION NUMBER | |
| Classification number | KZ658.812 NOR |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Nor Hapiza Mohd Ariffin |
| Relator term | author. |
| 245 10 - TITLE STATEMENT | |
| Title | Pengurusan insani dalam sistem pengurusan pelanggan |
| Statement of responsibility, etc. | Nor Hapiza Mohd Ariffin |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Kuala Lumpur |
| Name of producer, publisher, distributor, manufacturer | Dewan Bahasa dan Pustaka |
| Date of production, publication, distribution, manufacture, or copyright notice | 2019 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 187 pagesb |
| Dimensions | 22 cm |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | unmediated |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | volume |
| Source | rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumers' preferences |
| 650 20 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| Form subdivision | Management |
| 650 20 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Relationship marketing |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | L000010825 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| Operator's initials, OID (RLIN) | L000010951 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Moys Classification Scheme | Pusat Sumber ILKAP | Pusat Sumber ILKAP | Open Shelf | 27/11/2019 | 14.25 | KZ658.812 NOR | L000010825 | 03/10/2022 | 03/10/2022 | Book |